At Alterra Roast, we respect your privacy and want you to understand how we collect, use, and protect your information when you visit our website, place an order, or contact us.
This Privacy Policy explains what information we may collect from visitors and customers, how we use it, when we may share it, and what choices you have. By using the Alterra Roast website, making a purchase, or otherwise communicating with us, you agree to the terms of this Privacy Policy.
We may update this policy from time to time. When we do, the updated version will be posted on this page.
We may collect information you provide directly to us, including your name, email address, phone number, billing address, shipping address, and any other information you submit when placing an order, signing up for emails, contacting customer support, or completing a form on our website.
We may also collect order-related information such as products purchased, delivery details, payment-related confirmation information, and communications related to your order. We do not describe or store payment card data here beyond what is necessary to process transactions through our service providers.
When you allow analytics cookies, we may collect first-party website usage information such as pages viewed, products viewed, referral source, campaign links, approximate device/browser information, and a privacy-protective hashed version of your IP address. We use customer-provided shipping and billing addresses to understand purchase cities, delivery demand, inventory needs, and customer support patterns.
We may use your information to process and fulfill orders, communicate with you about purchases, provide customer support, respond to questions, send shipping or service updates, improve the website experience, and send marketing communications if you choose to receive them.
We may also use information to better understand how visitors use our website, improve site performance, prevent fraud, protect our business, and comply with legal obligations.
If you sign up for our mailing list, we may send you updates about new coffee releases, featured products, promotions, or other Alterra Roast news. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send you transactional emails related to orders, shipping, customer service, or account-related matters.
Alterra Roast uses essential cookies for core site functions such as keeping items in your cart, managing checkout, and protecting forms. These are needed for the website to work properly.
With your permission, we also use first-party analytics cookies to understand how visitors use the site, which products and landing pages are performing, and which locations are connected to customer demand. We do not use analytics cookies to sell your personal information.
We may also keep aggregate article-performance metrics, such as total and unique blog views, using privacy-protective hashed request signals rather than storing raw payment information or raw card data.
You can choose essential-only cookies or allow analytics from the notice shown on the site. You can also control or delete cookies through your browser settings. Disabling essential cookies may affect cart and checkout functionality.
We do not sell your personal information. We may share information with trusted third-party service providers that help us operate the website, process payments, fulfill orders, deliver packages, send emails, provide analytics, or support customer service. These providers only receive the information reasonably needed to perform those services.
We may also disclose information if required by law, to respond to legal requests, to protect our rights, or in connection with a business transfer such as a merger, sale, or asset transfer.
Our website may contain links to other websites or services for convenience. We are not responsible for the privacy practices, content, or security of third-party sites. If you visit another website through a link from our site, we encourage you to review that site’s privacy policy.
We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online system or transmission method can be guaranteed to be completely secure, so we cannot promise absolute security.
You may contact us if you would like to update your information, correct inaccurate details, or ask questions about how your information is used. If you have created an account on our website in the future, you may also be able to review or update certain information directly through your account.
Depending on where you live, you may also have additional rights under applicable privacy laws, including rights related to access, correction, deletion, or limiting certain uses of your personal information.
Alterra Roast does not knowingly collect personal information from children under the age of 13 through this website. If we learn that personal information has been submitted by a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you access our website from outside the United States, please understand that your information may be processed and stored in the United States or other locations where our service providers operate. By using the website, you understand that your information may be transferred to jurisdictions with privacy laws that may differ from those in your country.
If you have questions about this Privacy Policy or about how Alterra Roast handles your information, you may contact us using the information below:
Alterra Roast
9191 Fontaine #14
Doral, FL 33178
Phone: 786-609-5256