These Terms and Conditions govern your use of the Alterra Roast website, your purchases from us, and any related services, offers, or memberships we may make available.
By accessing or using the Alterra Roast website, placing an order, creating an account, signing up for emails, or otherwise interacting with Alterra Roast, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use this website.
We may update these Terms and Conditions from time to time. Any updated version will be posted on this page and will become effective when posted, unless otherwise stated. Your continued use of the website after any changes are posted means you accept the revised Terms.
You agree to provide accurate, current, and complete information when placing an order, creating an account, or communicating with us. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account, if account functionality is offered.
We make reasonable efforts to present our coffees, bundles, pricing, descriptions, images, and availability as accurately as possible. However, product appearance, packaging, and minor details may vary from what is displayed on the website. We reserve the right to change products, descriptions, availability, or pricing at any time without prior notice.
We also reserve the right to limit quantities, discontinue products, refuse orders, or cancel orders when necessary, including where a product is unavailable, pricing is incorrect, payment cannot be verified, or we suspect fraud or misuse.
All prices are shown in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, and other fees may be added at checkout. By submitting an order, you authorize us and our payment processors to charge the payment method provided for the full order amount, including any applicable taxes and shipping charges.
An order confirmation does not guarantee acceptance of your order. We may decline or cancel an order for reasons including inventory limitations, inaccurate pricing, suspected fraud, payment issues, or shipping limitations.
We will make reasonable efforts to process and ship orders promptly. Delivery dates are estimates only and are not guaranteed unless expressly stated otherwise. Alterra Roast is not responsible for delays caused by carriers, weather, service interruptions, incorrect shipping information, or events outside our reasonable control.
You are responsible for providing a complete and accurate shipping address. We are not responsible for losses or delays caused by incorrect or incomplete address information submitted by the customer.
Returns and replacements are governed by our Return Policy. Because coffee is a perishable product, coffee purchases generally are not returnable, but we want customers to contact us if there is a problem with an order. For non-coffee items, damaged shipments, defective merchandise, or other approved cases, our Return Policy will explain what options may be available.
If Alterra Roast offers a membership, subscription, or other recurring purchase program, the specific terms of that offer, including billing frequency, pricing, renewal terms, cancellation process, and included benefits, will be disclosed at the time of sign-up. By enrolling in a recurring program, you authorize recurring charges according to the terms presented at checkout or enrollment.
You are responsible for reviewing the subscription terms before enrolling. If a cancellation option is offered, cancellation requests must be made according to the instructions provided for that membership or subscription. Any benefits, promotional terms, or discounts associated with memberships may be changed, suspended, or discontinued at our discretion unless otherwise required by law. Material terms for recurring offers should be reviewed carefully before purchase. :contentReference[oaicite:1]{index=1}
From time to time, Alterra Roast may offer discounts, promotional codes, launch offers, bundle pricing, or limited-time deals. Promotions are subject to the specific terms stated in the offer and may be changed or withdrawn at any time. Promotions may not be combined unless expressly stated, may exclude certain products, and may be limited to one use per customer.
All content on this website, including text, product names, logos, graphics, photographs, videos, designs, page layouts, and branding elements, is owned by Alterra Roast or used with permission and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, display, or exploit website content without prior written permission from Alterra Roast.
You agree not to use the website in any unlawful, fraudulent, abusive, or harmful manner. This includes attempting to interfere with the operation or security of the site, using automated tools to scrape or copy content without permission, submitting false information, infringing on intellectual property rights, or posting unlawful, defamatory, offensive, or misleading material through any review, message, or interactive feature.
If you submit a review, testimonial, comment, suggestion, or other content to Alterra Roast, you represent that the content is accurate, lawful, and does not violate the rights of any third party. You grant Alterra Roast a non-exclusive, royalty-free, worldwide right to use, reproduce, display, adapt, and publish that content in connection with our business, marketing, and website operations, unless prohibited by law.
We reserve the right, but not the obligation, to remove or decline user-submitted content at our discretion.
Our website may contain links to third-party websites, platforms, processors, or services for your convenience, including payment processors, shipping providers, analytics tools, or social media platforms. Alterra Roast is not responsible for the content, policies, availability, or practices of third-party websites or services.
This website and all products and services made available through it are provided on an “as is” and “as available” basis, except as otherwise expressly stated in writing. To the fullest extent permitted by law, Alterra Roast disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components, or that all information on the site will always be complete, current, or accurate.
To the fullest extent permitted by law, Alterra Roast shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website, your inability to use the website, your purchase of products, delivery issues outside our control, or any reliance on website content. To the extent permitted by law, Alterra Roast’s total liability for any claim arising out of or relating to your use of the website or any purchase from us shall not exceed the amount you paid for the specific product or order giving rise to the claim.
You agree to defend, indemnify, and hold harmless Alterra Roast and its owners, affiliates, service providers, employees, contractors, and representatives from and against claims, liabilities, damages, losses, and expenses arising out of or related to your violation of these Terms, your misuse of the website, or your infringement of any rights of another person or entity.
These Terms and Conditions shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms, the website, or purchases from Alterra Roast shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, unless applicable law requires otherwise.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law.
If you have questions about these Terms and Conditions, you may contact Alterra Roast at:
Alterra Roast
9191 Fontaine #14
Doral, FL 33178
Phone: 786-609-5256