Coffee Products
Coffee is a perishable product, so we are not able to accept returns on coffee purchases. That said, we want you to be satisfied with your order. If there is a problem with your coffee, or if we made a mistake with your shipment, please contact us within 15 days of delivery so we can review the issue and help make it right.
If your coffee was purchased through a third-party retailer, we are not able to issue a direct refund for that store purchase. However, with valid proof of purchase, such as an itemized receipt, we may be able to offer a replacement product at our discretion. If you purchased through another retailer, we also recommend contacting that retailer directly, since they may be able to provide a replacement, store credit, or another solution based on their policy.
Gift Bundles
Gift bundles that include coffee are treated as coffee products for return purposes. Because coffee is perishable, we are not able to accept standard returns on bundles once delivered. However, if your bundle arrives damaged, incomplete, or contains the wrong item, please contact us within 15 days of delivery and we will review the situation and assist you with a replacement or appropriate solution when applicable.
Apparel and Wearables
We are happy to accept returns or exchanges for defective or unworn apparel items. If an item arrives damaged or has a clear product defect, we may ask you to provide a photo so our team can review the issue. We are not able to accept returns on clothing that has been worn, washed, or used.
Please make sure any request for a return or exchange is submitted within 30 days of purchase. If approved, we will provide instructions for the next step.
Non-Coffee Products
We are happy to accept returns or exchanges for unused non-coffee products, defective merchandise, or items that were damaged during shipping. If something arrives damaged or faulty, we may ask for photos of the item and, when helpful, the packaging as well. This helps our team review the issue and improve future shipments.
We are not able to accept returns on used non-coffee items that are still in working order. Requests for return or exchange should be submitted within 30 days of purchase. If approved, we will provide mailing instructions for the return.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing part of the shipment, please contact us within 30 days of delivery. Including clear photos of the item, shipping box, and packing materials can help us resolve the issue faster. We will review the claim and work with you on the best available solution.
Proof of Purchase
For requests involving replacements, returns, or product issues, proof of purchase may be required. This can include an order confirmation, receipt, or itemized store receipt when purchased through a third party. Without proof of purchase, we may not be able to approve a replacement or return request.
